Frequently Asked Questions

FEE’S & CHARGES AT May 2026

Subject to change
All transactions are processed in AUD

Yearly Subscription Fee’s

Subscription fee’s are $60.00 per year. Therefore it does not matter how many specified and non specified items are added to your file, your membership is still only $60.00 per year.

• $60.00 Total Subscription fee.
• No other  fee’s apply. You may access your file as many times as you like.
• The  fee covers the cost of maintaining your information, producing monthly value updates and reports.
• You existing jewellery items only need to be entered once. They are then stored and updated every year for the life of your membership.

Fee for your Jewelscan approved jeweller to list your existing items:

This fee is decided by your jeweller depending on the level of work to be done to determine the type of gems involved and other factors. Your jeweller will let you know the one time fee to identify, test and record your jewellery on Jewelscan.

This is a once only cost that never has to be repeated as long as you remain a Jewelscan member.

Formal Valuation Charges

These charges relate to having your specified item jewellery formally valued and confirmed through testing procedures.

Your jeweller may recommend that certain items of potentially high value be formally tested by a suitably qualified gemmologist to confirm gem details.

This process requires significant experience, state of the art equipment and detailed analysis. The charge for this differs according to the testing required and will be provided by your jeweller.

Once an item has been formally tested and/or valued, the process never has to be repeated once it is recorded on Jewelscan.

Jewelscan does not offer refunds if you change your mind after the recording of your jewellery has commenced. The sole exception is if the system or service is different to the system or service described on the Jewelscan website. In these circumstanes, you can apply for a refund that is adjusted to time of membership already used. Example, if you applied for a refund due to non performance of the Jewelscan website and you have already been a member for six (6) months, your refund would be half of your yearly membership fee.

Jewelscan provides a nationwide service through approved jeweller locations. Use the Find feature to search for an approved jeweller in your area. Please call the jeweller in your area before you go in to make sure they have the time available to your jewellery recording while you wait.

If there is currently no approved jeweller in your area, call Jewelscan for further information.

Jewellers in different locations are being assessed and approved constantly to ensure complete coverage. Check back often to see new listings.

All electronic communication is conducted via a secure server and recorded in our system’s contact log for future reference. We therefore encourage the use of the online communication as much as possible as it attaches directly to your file and provides you with the added protection of having a record of events and discussions.

Alternatively, Jewelscan can be contacted via phone (07) 3823 3646 or email admin@jewelscan.com.au

We are always available for face to face meetings if you prefer at our office located at

Unit 9 29 Mount Cotton Road, Capalaba, Queensland 4157.

Jewelscan is designed for all jewellery owners. Even if you don’t own any exceedingly expensive pieces, you may be surprised at the overall value of jewellery that you have collected over time. Chances are you own several items with a combined value into the thousands of dollars. It is not uncommon for someone with a $4,000 general insurance policy to lose $15,000 of jewellery in a single burglary.

In today’s busy world, consider the amount of effort, time and cost needed to produce a list of jewellery items after a loss has taken place. Combine this with looking for proof of ownership documentation, visiting numerous retailers to obtain quotes and then having to confirm the value of these items before a claim can be properly assessed.

If you need to make an insurance claim on your precious jewellery, you cannot afford to be without Jewelscan.

Your information and jewellery records are stored on a secure server located at Macquarie Telecom, Australia’s leading secure data storage and server location centre.

The Jewelscan system online system is encrypted to the highest standard. In addition to this, the server information is also encrypted for added security

The Jewelscan system allows you to set you own unique password. This provides 24 hour access to your information.

The only persons who can see you information are you, your insurer and the service administration.